Refund & Cancellation Policy

A listing payment of ₹49 publishes one property for 21 days. The service is delivered the moment the listing goes live and becomes visible to tenants.

• Your listing never went live. If the payment succeeded but a fault on our side meant the listing was never published, we refund the whole amount.
• You were charged more than once. Duplicate charges for the same listing are refunded in full.
• We removed your listing without cause. If we take a listing down and it did not breach our Terms of Service, we refund it.
• You cancel within 24 hours and the listing has had no enquiries. Tell us within a day of paying, and provided no tenant has contacted you through it, we'll take it down and refund you.

• The listing ran and the 21 days have passed, whether or not the property rented. We sell visibility, not a result.
• You chose to deactivate a live listing partway through. Unused days are not refunded, though you can put it back up by paying again.
• Your listing was removed for breaching our Terms — for example a fake listing, a property you have no right to let, or a listing used to advertise brokerage.
• You weren't happy with the number of enquiries. We never promise a specific level of interest.

There is no subscription to cancel. Each ₹49 payment is a one-off for one listing for 21 days, nothing auto-renews, and nothing is charged again unless you choose to pay again. You can deactivate a live listing at any time from your dashboard; see above for when that is refundable.

Email support@findnestee.com from your registered address with the listing name and the date of payment. You don't need the payment id, though it helps.

We acknowledge within 24 hours and decide within 5 working days. Approved refunds are sent back to the original payment method and typically appear within 5–7 working days, depending on your bank. We don't refund to a different account from the one that paid.

If you're unhappy with the outcome, escalate to our grievance officer at grievance@findnestee.com.